Black Kite, the leader in third-party cyber risk intelligence, has been recognised as a Customers’ Choice in the latest Gartner Peer Insights™ ‘Voice of the Customer’: IT Vendor Risk Management’ report. Based on end-user feedback (32 reviews as of Nov ‘21), 100% of the customers that reviewed Black Kite would recommend the platform to their peers, and the company is one of only two vendors to score perfectly in that category.
Black Kite was also the highest-rated vendor in the Customers’ Choice Quadrant with a 4.6 out of 5.0, receiving high remarks from customers for its product capabilities (4.6/5) and support experience (4.7/5) based on 32 reviews as of Nov ‘21.
“We believe the ‘Voice of the Customer’ establishes credibility and trust beyond just saying, “take our word for it”. It’s validation that Black Kite is the real deal,” said Chris Bush, Chief Customer Officer of Black Kite.
“I have used two different competitors to Black Kite for months each, before finding Black Kite. The usability, information, and clarity of the source of their findings outperforms the others,” wrote one review.
This achievement comes off another historic year for Black Kite, as the company experienced an exponential growth in revenue, customers and employees. Nearly 100% of Black Kite’s 300+ customers renewed their contracts, increasing its annual recurring revenue by 250%.
The platform also continues to earn recognition from industry peers. In late 2021, Black Kite was named the Risk Management Innovation of the Year from the Cybersecurity Breakthrough awards as well as the CISOs Choice for Risk Management.
For more information, visit: Gartner VOC 2022 →
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Gartner Peer Insights ‘Voice of the Customer’: IT Vendor Risk Management Tools, March 2022.
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