As the only in-house cyber risk ticketing platform, NormShield Ticketing automates workflow to remediate continuous cyber risk monitoring issues. Here is why ticketing is effective in third-party risk management (TPRM) and how NormShield’s new system can help.
Businesses strive to be more organised, focused and efficient. This productivity has a direct impact on costs, revenues, brand reputation and third-party relationships.
Ticketing systems are useful means in guiding businesses to address alerts and issues both in an organisation and within the third party ecosystem.
What is a Ticketing System?
A ticketing system allows organisations to resolve issues related to a platform by managing and streamlining the process of remediation.
A ticket is simply an assignment created in response to a situation requiring further analysis and/or follow-up. Ticketing enables users to track issues with regards to assets or events.
Organisations can manage individual items, called tickets, which provide a description of what the recipient a.k.a. Ticket Owner encounters, along with other data such as, asset, category, severity, etc. Tickets serve as a record on a specific issue, its current status and other related information.
The Benefits of Ticketing in TPRM
The benefits of ticketing in a third-party risk management process are numerous, including:
- Assign issues based on the skill-set of your contacts to resolve the problems at hand,
- Help third-party risk managers prioritise issues and channel accordingly,
- Enhance effective third-party platform interaction,
- Enable communication consolidation, and
- Eliminate issues falling through the cracks
How NormShield Ticketing Can Help
The new NormShield ticketing platform allows users to assign cyber risk findings/issues to the most relevant contacts (e.g, with a matching skill-set or the relevant asset owner) on that particular company domain. The choice of assignment can be based on several filters in the platform such as the assets, modules (e.g, DNS health, Email Security, SSL/TLS), severity as well as the status of the finding.
With a follow-up and comment section, a user can monitor the progress of a finding. The “Drop a Comment section” allows users to nudge the process along by notifying Ticket Owners on the timeliness and importance of the ticket resolution. The entire comment-chain is logged in the system.
Tickets can also be reassigned to another user, perhaps a more relevant individual in an organisation.
Ticket owners can take specific actions based on the improvements on the finding, such as fixing or closing the issue.
In summary, NormShield Ticketing system enables organisations to:
- Automate workflow,
- Make critical problems easy to fix,
- Share findings with a contact within their organisation or in a third party,
- Monitor each issue,
- Easily audit and control when a problem is fixed, and
- Ensure efficient and timely progress of the remediation process
Integration with NormShield’s Strategy Report
The Ticketing system is also linked to the NormShield Strategy Report which provides a simple guide to the most critical and impactful risks and remediation required to improve a cyber risk rating.
The combination of these features will make any TPRM program a powerhouse.
Learn more about NormShield’s Strategy Report here.
You’re Only As Strong As Your Weakest Link
There’s never a more vital time to start thinking seriously about the security posture of your organisation and the cyber supply chain you rely on. As an authorised NormShield Managed Service Partner, DVV Solutions are here to help with a range of services and solutions proven to improve your ability to assess, analyse and manage more Third-Party cyber and data privacy risk domains. For more advice and information on any Third-Party risk challenge you have:
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